There are currently an estimated 305,700 bill and account collectors in the United States. The bill and account collector job market is expected to shrink by -2.9% between 2016 and 2026.

How employable are bill and account collectors?

CareerExplorer rates bill and account collectors with a D employability rating, meaning this career should provide weak employment opportunities for the foreseeable future. Over the next 10 years, it is expected the US will lose -2,400 bill and account collectors. That number is based on the retirement of 6,600 existing bill and account collectors.

Are bill and account collectors in demand?

Job growth and demand for bill and account collectors is expected to be tempered somewhat by the outsourcing of collections work to offshore call centres, as well as by automated calling systems and new software programs. Still, creditors are increasingly recognizing that local collectors tend to have greater success in negotiating with clients and debtors. As companies across many industries become involved with lending money and issuing their own credit cards, debt levels are likely to rise and to lead to greater demand for bill and account collectors. In addition, a high rate of turnover in the field sustains a certain number of openings. New jobs will undoubtedly be created in the healthcare and financial industries, which are charging higher prices and often have delinquent accounts. These two sectors, in particular, are predicted to increase the need for both bill collectors who work in-house and for those employed by third-party collection agencies. Should the U.S. Internal Revenue Service expand its outsourcing of the collection of overdue federal taxes, a significant spike in demand for trained collectors will occur. Contrary to the pattern in most industries, job prospects for bill and account collectors rise during economic downturns and recessions, when more people struggle to meet their financial obligations. On the other hand, companies hiring collectors in sluggish economies must cautiously project their success rates and carefully estimate the number of new employees that they should take on. Most bill and account collectors need a high school diploma to enter the field. Ideal candidates have call centre and customer service experience; as well as training in accounting, negotiating, records management, and computer software programs. Job seekers with knowledge of debt collection regulations and the Fair Debt Collection Practices Act also have better prospects. Collectors further enhance their employability by pursuing basic and advanced certifications from The Association of Credit and Collection Professionals.

What’s the supply of bill and account collectors?

The bill and account collector industry is concentrated in California, Texas, Florida

Bill and Account Collector job market by state

State Name Employed Bill and Account Collectors
California 29,700
Texas 26,370
Florida 19,210
New York 16,050
Ohio 12,900
Illinois 11,050
Georgia 10,800
Pennsylvania 10,360
Arizona 8,320
North Carolina 8,260
Virginia 7,640
Tennessee 7,600
Missouri 6,240
South Carolina 6,000
New Jersey 5,890
Minnesota 5,760
Massachusetts 5,550
Michigan 5,400
Utah 5,000
Oklahoma 4,280
Kansas 4,020
Indiana 3,940
Maryland 3,930
Wisconsin 3,870
Washington 3,760
Alabama 3,730
South Dakota 3,400
Colorado 2,900
Iowa 2,650
Louisiana 2,650
Puerto Rico 2,540
Oregon 2,520
Nevada 2,430
Kentucky 2,230
Connecticut 1,980
Mississippi 1,920
Idaho 1,800
Arkansas 1,730
Nebraska 1,600
New Hampshire 1,390
Delaware 1,120
New Mexico 950
West Virginia 830
Maine 730
Hawaii 720
Montana 530
Rhode Island 500
Alaska 390
North Dakota 370
Vermont 290
District of Columbia 230
Wyoming 200
Guam 140
Virgin Islands 40