What is an Operations Manager?

Operations managers have a niche position in companies that offer products and services. They are responsible for the various aspects of operations and production within a company, and oversee the production and efficiency of the business.

The duties of an operations manager vary depending on the organization, but generally include: managing quality assurance programs, supervising, hiring, and training other employees, monitoring existing processes and analyzing their effectiveness; and creating strategies to improve productivity and efficiency.

What does an Operations Manager do?

An operations manager discussing business matters with other colleagues around a conference table.

An operations manager fills a pivotal role in business, government, and other types of organizations. The specific responsibilities of an operations manager depend in large part upon the nature and size of the company or organization. However, a wide range of business and interpersonal skills are needed to succeed.

A business operations manager plans and organizes the activities of a business, government agency, and organization. Depending on the organization, they may be responsible for overseeing a variety of departments; from human resources, to accounts payable.

Job duties may include reviewing budgetary information, monitoring expense reports, coordinating educational assignments for staff, interpreting financial data, and performing cost-benefit analysis on internal programs.

Duties of an operations manager may include:

  • Improving the operational systems, processes and policies in support of the organization's mission
  • Supporting better management reporting, information flow and management, business process and organizational planning
  • Playing a significant role in long-term planning, including initiatives geared towards operational excellence
  • Developing individual program budgets
  • Managing and increasing the effectiveness and efficiency of support services (HR, IT and Finance, through improvements to each function as well as coordination and communication between support and business functions
  • Driving initiatives in the management team and organizationally that contribute to long-term operational excellence

Are you suited to be an operations manager?

Operations managers have distinct personalities. They tend to be enterprising individuals, which means they’re adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident, and optimistic. They are dominant, persuasive, and motivational. Some of them are also conventional, meaning they’re conscientious and conservative.

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What is the workplace of an Operations Manager like?

An operations manager is integral to the stability and growth of a business. Employment can be found in just about any industry; transportation, retail, insurance, healthcare, construction, hospitality, and manufacturing to name a few.

Operations Managers are also known as:
Facilities Manager Business Manager