We surveyed 12,218 IT support specialists to better understand the work environment and required skills of a typical IT support specialist. Here are the results.

How much intelligence is required as an IT support specialist?

Low

High

Working as an IT support specialist typically doesn’t require the use of high levels of intelligence in daily tasks.

Can I learn to become an IT support specialist?

Intrinsic Talent

Acquired Talent

A career as an IT support specialist typically depends predominantly on qualities you can gain through experience, with a small aspect of skills you are born with.

Is it easy to get a job as an IT support specialist?

Easy

Hard

It’s typically not very difficult to find a job as an IT support specialist. If you’re curious about the numbers, check out the job market for IT support specialists.

Info

Do IT support specialists work full-time or part-time?

82% of IT support specialists work in full-time roles while 18% work part-time.

Is being an IT support specialist stressful?

Low

High

Stress is not uncommon amongst IT support specialists, with daily work sometimes being quite demanding.

Is being organized important as an IT support specialist?

Low

High

Some level of organization is generally required to be an IT support specialist.

How competitive is the workplace for IT support specialists?

Low

High

Competition at work is not common for IT support specialists.

Does being an IT support specialist require frequent time pressure to complete tasks?

Low

High

IT support specialists will have to sometimes face time pressure on the job.

Are IT support specialists allowed to express themselves creatively?

Low

High

IT support specialists rarely get a chance to express themselves creatively.

Do IT support specialists have control over the direction of their work?

Low

High

IT support specialists tend to have a set and inflexible work schedule that they are unable to deviate from too much.

Is being an IT support specialist physically demanding?

Low

High

Work as an IT support specialists is rarely physically demanding, making it a suitable option for those unable to perform physically strenuous tasks.

Are IT support specialists exposed to a wide variety of work?

Low

High

While sometimes repetitive, IT support specialists tend to have opportunities for variety in their work.

Does being an IT support specialist require attention to detail?

Low

High

Attention to detail is a vital skill for IT support specialists, as small mistakes can make or break one's ability to succeed in the career.

Does being a good IT support specialist require compassion and empathy?

Low

High

Being compassionate and empathetic is considered helpful to those looking to pursue careers as IT support specialists.