Is becoming a customer success manager right for me?

The first step to choosing a career is to make sure you are actually willing to commit to pursuing the career. You don’t want to waste your time doing something you don’t want to do. If you’re new here, you should read about:

What do customer success managers do?
Career Satisfaction
Are customer success managers happy with their careers?
What are customer success managers like?

Still unsure if becoming a customer success manager is the right career path? to find out if this career is right for you. Perhaps you are well-suited to become a customer success manager or another similar career!

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How to become a Customer Success Manager

A high percentage of employers require a Bachelor's or Master's Degree in Business Administration, Computer Science, Engineering, Management Information Systems, or Information Technology.

Generally, at least three to five years in the workforce is required by employers. Candidates with customer support experience, or account management experience (most preferably in a SaaS [software-as-a-service] environment) are primarily sought out. For technical skills, experience with customer relationship management (CRM) software is typically requested.