Customer success managers are below average when it comes to happiness.

At CareerExplorer, we conduct an ongoing survey with millions of people and ask them how satisfied they are with their careers. As it turns out, customer success managers rate their career happiness 2.9 out of 5 stars which puts them in the bottom 26% of careers.

To put this into perspective, we compared how happy customer success managers are to similar careers in the industry. Take a look at the results below:

Salaries and satisfaction ratings in similar careers

Career Satisfaction Avg Salary
Search engine marketing specialist
3.0
$43k
Server administrator
3.0
$44k
Financial manager
3.0
$132k
Publicist
2.9
$63k
Customer success manager
2.9
$46k
Property manager
2.9
$59k
Data analyst
2.9
$44k
Lodging manager
2.9
$59k
Operations research analyst
2.9
$82k

So what does it mean to be happy in your career? Let’s break it down into different dimensions:

  • Salary: Are customer success managers happy with their salary?
  • Meaning: Do customer success managers find their jobs meaningful?
  • Personality fit: How well suited are people’s personalities to their everyday tasks as customer success managers?
  • Work environment: How enjoyable are customer success manager’s work environments?
  • Skills utilization: Are customer success managers making the best use of their abilities?

Are customer success managers happy with their salary?

Customer success managers rated their satisfaction with their salaries 3.1/5. Few are explicitly unhappy with their salaries, with most customer success managers having generally positive views of their salary.

We asked customer success managers how fairly compensated they are for their work.
Their response was:

3.1 out of 5 stars

791 customer success managers

5 Star
15%

15% of customer success managers rated their compensation 5 stars

4 Star
25%

25% of customer success managers rated their compensation 4 stars

3 Star
29%

29% of customer success managers rated their compensation 3 stars

2 Star
18%

18% of customer success managers rated their compensation 2 stars

1 Star
12%

12% of customer success managers rated their compensation 1 stars

Do customer success managers find their jobs meaningful?

On average, customer success managers rate the meaningfulness of their work a 2.6/5. The majority of customer success managers struggle to find any sort of meaning in their work, likely resulting in less satisfaction with the career overall.

We asked customer success managers how meaningful they found their work.
Their response was:

2.6 out of 5 stars

790 customer success managers

5 Star
11%

11% of customer success managers rated how meaningful they found their career 5 stars

4 Star
13%

13% of customer success managers rated how meaningful they found their career 4 stars

3 Star
24%

24% of customer success managers rated how meaningful they found their career 3 stars

2 Star
27%

27% of customer success managers rated how meaningful they found their career 2 stars

1 Star
26%

26% of customer success managers rated how meaningful they found their career 1 stars

How well are people’s personalities suited to everyday tasks as customer success managers?

Customer success managers rated their personality fit with their work an average of 3.9/5. The majority of customer success managers find their personalities quite well suited to their work, with relatively few having complaints about their fit.

We asked customer success managers how well their personalities fit into their careers.
Their response was:

3.9 out of 5 stars

840 customer success managers

5 Star
31%

31% of customer success managers rated their career fit 5 stars

4 Star
38%

38% of customer success managers rated their career fit 4 stars

3 Star
21%

21% of customer success managers rated their career fit 3 stars

2 Star
7%

7% of customer success managers rated their career fit 2 stars

1 Star
3%

3% of customer success managers rated their career fit 1 stars

How enjoyable is a customer success manager’s work environment?

As a whole, customer success managers rated their enjoyment of their work environment 3.4/5. A solid majority of customer success managers enjoy their work environment, probably contributing to overall higher satisfaction with working as a customer success manager.

We asked customer success managers how much they enjoyed their work environment.
Their response was:

3.4 out of 5 stars

835 customer success managers

5 Star
22%

22% of customer success managers rated their work environment 5 stars

4 Star
31%

31% of customer success managers rated their work environment 4 stars

3 Star
24%

24% of customer success managers rated their work environment 3 stars

2 Star
16%

16% of customer success managers rated their work environment 2 stars

1 Star
7%

7% of customer success managers rated their work environment 1 stars

Are customer success managers making the best use of their abilities?

Former customer success managers on CareerExplorer have rated their skills utilization 2.9/5. Customer success managers tend to feel that they don’t manage to use their abilities to their fullest, when compared to other careers.

We asked customer success managers how well their abilities were used in their careers.
Their response was:

2.9 out of 5 stars

832 customer success managers

5 Star
13%

13% of customer success managers rated their how well their skills were utilized in their career 5 stars

4 Star
20%

20% of customer success managers rated their how well their skills were utilized in their career 4 stars

3 Star
28%

28% of customer success managers rated their how well their skills were utilized in their career 3 stars

2 Star
24%

24% of customer success managers rated their how well their skills were utilized in their career 2 stars

1 Star
14%

14% of customer success managers rated their how well their skills were utilized in their career 1 stars