What is a Lodging Manager?
A lodging manager works as a manager at a hotel, motel, or any type of establishment that has accommodations. They are responsible for making sure the establishment is run efficiently and profitably, and that the guests staying with them have the best experience possible.
Lodging establishments can vary in size — from independently owned bed-and-breakfast inns, all the way up to hotels that can accommodate more than 1,000 guests at a time.
What does a Lodging Manager do?
A comfortable room, good food, and a helpful staff can make being away from home an enjoyable experience for guests on vacation or business travel.
Lodging managers ensure that the facilities are clean, comfortable, and operational for their guests, and ensure that employees are performing their job functions well. An effective lodging manager establishes good working relationships with employees in order to ensure a productive work environment. This objective may involve motivating personnel and resolving conflicts.
Lodging managers need to have good customer service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and ensures customer loyalty. Strong interpersonal and communication skills are a huge asset, as there are daily interactions with a variety of people and personalities. These skills are especially important when dealing with people in stressful situations.
Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps them keep good working relationships with the staff. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they must be creative and practical when solving problems.
Lodging managers also address budget matters and coordinate and supervise workers. This task is more complex as the size of the hotel increases.
The following are types of lodging managers:
General managers oversee all lodging operations at a property. At larger hotels with several departments and multiple layers of management, the general manager and several assistant managers coordinate the activities of separate departments. These departments may include housekeeping, personnel, office administration, marketing and sales, purchasing, security, maintenance, recreational facilities, and other activities.
Revenue managers work in financial management, monitoring room sales and reservations, overseeing accounting and cash-flow matters at the hotel, projecting occupancy levels, and deciding which rooms to discount and when to offer special rates.
Front-office managers coordinate reservations and room assignments and train and direct the hotel’s front-desk staff. They ensure that guests are treated courteously, complaints and problems are resolved, and requests for special services are carried out. Most front-office managers also are responsible for handling adjustments to bills.
Convention service managers coordinate the activities of various departments to accommodate meetings, conventions, and special events. They meet with representatives of groups to plan the number of conference rooms to be reserved, design the configuration of the meeting space, and determine what other services the group will need, such as catering or audiovisual requirements. During the meeting or event, they resolve unexpected problems and ensure that hotel operations meet the group’s expectations.
Lodging managers typically do the following:
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance
- Greet and register guests
- Ensure that standards for guest service, décor, housekeeping, and food quality are met
- Answer questions from guests about hotel policies and services
- Keep track of how much money the hotel or lodging facility is making
- Interview, hire, train, and sometimes fire staff members
- Monitor staff performance to ensure that guests are happy and the hotel is well run
- Coordinate front-office activities of hotels or motels and resolve problems
- Set room rates and budgets, approve expenditures, and allocate funds to various departments
What is the workplace of a Lodging Manager like?
Most lodging managers are employed in the traveller accommodation industry, which includes hotels and motels. Others work in other lodging establishments such as recreational vehicle (RV) and recreational camps, youth hostels, inns, boarding houses, bed and breakfasts, and resorts.
The pressures of coordinating a wide range of activities, turning a profit for investors, and dealing with dissatisfied guests can sometimes be stressful.
Lodging Managers are also known as:
Front Office Manager Hotel Manager Resort Manager Hotel Operations Manager