Learn about the types of people who become customer service representatives. This page goes into detail about the ethnic and gender ratio of the workplace.

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Ethnic Minority Mix, 2019

The largest ethnic group of customer service representatives are White, making up 56% of the population. The next highest segments are Black or African American and Hispanic, Latino, or Spanish, making up 15% and 9% respectively.

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Employment Type Mix, 2019

73% of customer service representatives work in full-time roles while 27% work part-time.

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Gender Mix By Career Interest, 2019

This graph shows the distribution of females and males that are interested in becoming a customer service representative. Four or five star ratings on CareerExplorer indicate interest.

More women than men are interested in becoming customer service representatives at a ratio of 1.15 to 1.

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Actual Gender Mix, 2019

69% of customer service representatives are female and 31% are male.

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Gender Bias, 2019

This is one of the most compelling statistics we collect. Gender bias shows the difference between gender interest in being a customer service representative and the actual gender mix of people in the career.

If there is a significant difference, then it means there is a gender imbalance between those interested in becoming a customer service representative and those who end up becoming one.

In this case there are more men interested in becoming a customer service representative than those actually working as one. It is hard to pinpoint the exact reasons why, but there are likely various forces at play, from changing interests over time to societal norms and biases.