Customer service representatives are one of the least happy careers in the United States.
At CareerExplorer, we conduct an ongoing survey with millions of people and ask them how satisfied they are with their careers. As it turns out, customer service representatives rate their career happiness 2.3 out of 5 stars which puts them in the bottom 2% of careers.
To put this into perspective, we compared how happy customer service representatives are to similar careers in the industry. Take a look at the results below:
Salaries and satisfaction ratings in similar careers
| Career | Satisfaction | Avg Salary |
|---|---|---|
| Food server | 2.4 | $27k |
| Postal service worker | 2.4 | $39k |
| Garbage collector | 2.4 | $38k |
| Vehicle cleaner | 2.4 | $26k |
| Postal service clerk | 2.3 | $44k |
| Customer service representative | 2.3 | $29k |
| Retail salesperson | 2.3 | $23k |
| Insurance sales agent | 2.3 | $43k |
| Housekeeping cleaner | 2.3 | $25k |
So what does it mean to be happy in your career? Let’s break it down into different dimensions:
- Salary: Are customer service representatives happy with their salary?
- Meaning: Do customer service representatives find their jobs meaningful?
- Personality fit: How well suited are people’s personalities to their everyday tasks as customer service representatives?
- Work environment: How enjoyable are customer service representative’s work environments?
- Skills utilization: Are customer service representatives making the best use of their abilities?