The intrinsic abilities of a customer service representatives and what their work environment looks like.

How talented do I have to be to become a customer service representative?

Intrinsic Talent

Acquired Talent

A career as a customer service representative typically depends predominantly on qualities you can gain through experience, with a small aspect of skills you are born with.

Is it easy to get a job as a customer service representative?

Easy

Hard

It’s typically not very difficult to find a job as a customer service representative. If you’re curious about the numbers, check out the job market for customer service representatives.

What level of cognitive ability do customer service representatives use?

Low

High

Working as a customer service representative typically doesn’t require the use of high levels of cognition in daily tasks.

Info

Do customer service representatives work full-time or part-time?

73% of customer service representatives work in full-time roles while 27% work part-time.