Customer service representatives are enterprising people who rate highly in openness.
Customer service representatives have distinct personality types that suggest why they are suited to their career. In this section, we'll walk through a couple of conclusions based on the data we collect about customer service representatives:
Customer service representatives are enterprising and social
Customer service representatives tend to be predominantly enterprising individuals, which means that they are usually quite natural leaders who thrive at influencing and persuading others. They also tend to be social, meaning that they thrive in situations where they can interact with, persuade, or help people.
If you are one or both of these archetypes, you may be well suited to be a customer service representative. However, if you are realistic, this is probably not a good career for you.
Here’s how the Holland codes of the average customer service representative break down:
The top personality traits of customer service representatives are openness and agreeableness
Customer service representatives score highly on openness, which means they are usually curious, imaginative, and value variety. They also tend to be high on the measure of agreeableness, meaning that they are very sensitive to the needs of others and value harmony within a group.
Once again, let’s break down the components of the personality of an average customer service representative: