A step-by-step guide on how to become a customer service representative.
Is being a customer service representative for me?
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Frequently Asked Questions
How to become a Customer Service Representative
Customer service representatives typically have at least a high school diploma and are usually trained on the job. An increasing number of customer service representatives receive training in a classroom setting and also through shadowing another customer service representative. Training usually lasts about two to three weeks, although it can last as long as several months. This training generally focuses on the company and its products, customers’ most commonly asked questions, and the computer and telephone systems the representatives will be using. New workers may handle easier questions or complaints and receive extra supervision and support.
Some customer service representatives are expected to update their training regularly. This is particularly true of workers in industries such as banking, in which regulations and products are continually changing. Some customer service representatives may need some college education or an associate’s or bachelor’s degree, as employers increasingly demand a more skilled workforce. Those who answer questions about insurance or financial services often need a license. Licensure requirements vary, but usually include passing a written exam. Some employers may provide training for these exams.