Career Attributes

  • $28,350
  • 2,784,500
  • 2.4
  • 4.9%
  • High school diploma
  • Business Management And Administration
More Attributes

Overview

Customer service representatives typically have at least a high school diploma and are usually trained on the job. An increasing number of customer service representatives receive training in a classroom setting and also through shadowing another customer service representative. Training usually lasts about two to three weeks, although it can last as long as several months. This training generally focuses on the company and its products, customers’ most commonly asked questions, and the computer and telephone systems the representatives will be using. New workers may handle easier questions or complaints and receive extra supervision and support.

Some customer service representatives are expected to update their training regularly. This is particularly true of workers in industries such as banking, in which regulations and products are continually changing. Some customer service representatives may need some college education or an associate’s or bachelor’s degree, as employers increasingly demand a more skilled workforce. Those who answer questions about insurance or financial services often need a license. Licensure requirements vary, but usually include passing a written exam. Some employers may provide training for these exams.

What are Customer Service Representatives like?

Artistic

Based on our pool of users, Customer Service Representatives tend to be predominately artistic people. Take our career test to see what career interest category best describes you.

Customer Service Representatives by Strongest Interest Archetype

Based on sample of 11732 CareerExplorer users

Are Customer Service Representatives happy?

2ndpercentile

Customer Service Representatives rank among the least happy careers. Overall they rank in the 2nd percentile of careers for satisfaction scores.

Customer Service Representative Career Satisfaction by Dimension

Percentile among all careers

Education History of Customer Service Representatives

The most common degree held by Customer Service Representatives is Business Management And Administration. 12% of Customer Service Representatives had a degree in Business Management And Administration before becoming Customer Service Representatives. That is over 2 times the average across all careers. Psychology graduates are the second most common among Customer Service Representatives, representing 9% of Customer Service Representatives in the CareerExplorer user base, which is 1.3 times the average.

Customer Service Representative Education History

This table shows which degrees people earn before becoming a Customer Service Representative, compared to how often those degrees are obtained by people who earn at least one post secondary degree.

Degree % of Customer Service Representatives % of population Multiple
Business Management And Administration 11.8% 6.5% 1.8×
Psychology 9.1% 7.0% 1.3×
English Literature 7.0% 4.9% 1.4×
Communications 5.8% 3.4% 1.7×
Political Science 3.9% 2.9% 1.3×
Business 3.8% 2.6% 1.5×
Marketing And Marketing Research 3.5% 2.2% 1.6×
History 3.2% 2.3% 1.4×
Sociology 3.2% 2.1% 1.5×
Liberal Arts 3.2% 1.9% 1.6×
Economics 2.8% 4.0% 0.7×
Foreign Language Studies 2.7% 1.3% 2.1×
Accounting 2.7% 1.8% 1.4×
Fine Arts 2.6% 2.2% 1.2×
Computer Science 2.4% 2.9% 0.8×
Biology 2.3% 3.6% 0.6×
Finance 2.2% 2.1% 1.1×
Philosophy And Religious Studies 2.2% 1.6% 1.4×
Graphic Design 2.1% 1.4% 1.5×
Anthropology And Archeology 2.0% 1.3% 1.6×
Drama 1.9% 1.1% 1.8×
Criminal Justice 1.9% 1.4% 1.4×
Human Resources 1.9% 1.0% 1.9×
Music 1.7% 0.9% 2.0×
Hospitality Management 1.7% 0.9% 1.9×
Journalism 1.5% 1.1% 1.3×
International Relations 1.5% 1.5% 1.0×
International Business 1.5% 1.0% 1.5×
Linguistics 1.3% 0.8% 1.6×
Film Video And Photographic Arts 1.1% 0.7% 1.5×
Cosmetology 1.1% 1.0% 1.1×
Art History 1.1% 0.7% 1.6×
Mathematics 1.0% 1.9% 0.5×

Customer Service Representative Education Levels

67% of Customer Service Representatives have a high school diploma. 16% of Customer Service Representatives have a bachelor's degree.

No education 4%
High school diploma 67%
Associate's degree 13%
Bachelor's degree 16%
Master's degree 0%
Doctorate degree 0%

How to Become a Customer Service Representative

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Career Attributes

  • $28,350
  • 2,784,500
  • 2.4
  • 4.9%
  • High school diploma
  • Business Management And Administration
More Attributes